Internship in BackOffice and Online Assistant in hotels group in Barcelona

This is a business group with activity in the hotel and entertainment industry. The company, located in the centre of Barcelona, does booking management for its partner hotels and apartment owners, plus the promotion of tourist destinations.

Importantly, this company has years of experience dealing with interns from various parts of Europe, and the internships are paid. Working hours are from Monday to Friday for 8 hours a day, with an hour break for lunch at midday. The team is multicultural, multi-lingual and also young and very friendly.

The objective of this paid internship in Barcelona is to actively collaborate with the team of reservations and customer care of this hotel group through the supervision of the tutor.

Therefore, a person with social skills, foreign languages, organizational ability and many desires to learn about hotel reservation systems and commercial management in general is sought.

Therefore, the main tasks are:

• Load rates on the different distribution channels of electronic distribution as well as their daily maintenance and modificiation.
• Handling of the internal operating system,
• Reviewing the occupation and producing reports to set the sales price along with the address of
  the centre.
• Answering phone calls, giving commercial information to potential clients.
• Introduction of rates for the purchase and sale of own products and of intermediation in the

management system

• Resolutionof incidents: Contact the reception of the hotel where the incident arises and help resolve it through the supervision of the head of área.
• Answering hotel and apartment reviews on the different channels of distribution online.
• Terms of translation of websites, offers and newsletters