Internship in Receptionist in a 5-star hotel, SPA division – Canary Islands in Lanzarote

If you´re lucky enough to do your internship in this company, you´ll undoubtedly remember it till the end of your life: it´s a great 5-star hotel, located (obviously) in one of the most beautiful spots in Europe: the Canary Islands.

This hotel, like many others around, has hundreds of rooms and suites with sea views, swimming pools and a spa, 24-hour reception, internet, parking, etc. A dazzling structure where for years hundreds of students have done their internships at the reception, in public relations, entertainment, booking managament, or in the kitchen or restaurant.

It´s noteworthy that its team of experts has great experiences with interns from countries such as Germany, France and Italy, among many others: they know how to offer a real internship experience.

The interns´ working hours are 5 days a week, 8 hours a day. The daily shifts can be split or continuous depending on the position and  the season. All internships are paid, and provide free accommodation and meals.

This paid internship at the reception of a 5-star hotel will take place in various reception areas of the hotel: general front office, secondary reception, and the SPA front office.

The work schedule is dynamic. You´ll work 5 days a week, almost always including Saturday and Sunday, as weekends are really important in the tourism sector. You can work mornings and afteroons, afternoons and nights, or mornings and nights: all of that according to the needs of the department or special events taking placeat the hotel.

The main tasks are:

• Communication in various languages, and giving tourist information to guests.
• Reception of new guests: check-in.
• Registering check-outs.
• Answering national and international calls.
• Handling complaints, incidents, and answering questions.
• Organising room changes.
• Informing clients about services, fees, and hotel´s schedules.
• Learning about the registries of the front office.
• Learning how to close out the till at the end of the shift.
• Learning how to bill the travel agencies and other hired services.