Internship in Reception and Bar/Restaurant assistant in a hotel in Barcelona

This hotel is located in a residential area on the outskirts of Barcelona (24 km), perfect to visit the city without staying in the tourist centre, with an easy access to the city´s public transport.
Their team is versatile, and they are all responsable for various tasks. Students are also trained as such, to improve learning and show how different departments of the hotel are managed, especially reception and F&B. Shifts are rotating, usually 7am-3pm and 3pm-11pm.

To facilitate the students´ experience this hotel offers shared accommodation within its premises, and access to the staff cantine at breakfast. It also offers monthly financial aid.
The group that owns this hotel has been collaborating with us since 2010, and is recognised throughout the European Union by providing its students with excellent training in the departments such as front office, booking, events, management, food¬beverage and as Assistant Director.

Its team is multicultural and its main customers are business representatives and families of Spanish and French origin. Given the characteristics of the internship, the student will be immersed in the Spanish culture and thus will be able to improve their level of language, and have a quality experience in the world of tourism.

The hotel has a multi-skilled team in charge of customer service in its various areas.

The internship will be at the Reception, with support to the F&B team at breakfast, at the bar and the restaurant.

The intern will be trained in various customer service areas:

• Welcoming and informing guests
• Check-in and check-out
• Billing
• Booking management and the internal software
• Giving information about the hotel´s services, tourist information etc.
• General support in the daily tasks of the department
• During the breakfast buffet – customer service, as well as setting and cleaning the tables, and answering clients´ requests
• At the bar and the restaurant: serving drinks, setting and cleaning the tables, customer service

In case of internship shorter than 2 months the hotel will only provide accmmodation and breakfast, without remuneration.