Internship in Accommodation Manager Assistant in Barcelona

The tourist apartments rental has become a very important business sector in busy cities like Barcelona, Madrid, or Malaga. The advantage of internships in this company is that it combines two sectors; business and hospitality. You will have the opportunity to be part of a small company, located in the city centre, which will allow you to either live very close to the company or use public transport such as metro or bus. This is a young, dynamic, and committed customer service team. They have clients from all over Europe and America. The company offers the comfort of renting luxuriously furnished vacation apartments in privileged areas of Barcelona. Do you want to improve your English, Spanish, German, French? Do you like being in contact with people? Are you a dynamic, customer service-oriented person? Would you like to get to know the real estate sector? This company is perfect for you. IES Consulting has been sending students to this company since 2014. The excellent tutors, and the training provided gives us tranquility and confidence to continue working with them.

Operations related tasks:

• Managing bookings, collecting payment and registering the guests online.

• External and internal communication
  – Pre and post stay communication with the guests
  – Coordinating the arrival and departure of the guests
  – Ensuring communication flow between the cleaning staff, maintenance, and other parts of the company
  (laundry, transportation, etc.).

• Check ins and Check outs
  – Welcoming the guests virtually and assist with the SMART LOCKS if necessary
  – Give guests access to the digital keys
  – Offering touristic guidance
  – Managing complaints

• Coordinating the cleaning staff
  – Elaborating the daily cleaning calendar, allocating time slots and apartments to each cleaning staff

• Website related tasks & social networks
  – Content management
  – Descriptions of properties
  – Translation of the web content to different languages (if necessary)
  – Blog update & social networks management